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What should I do if my power goes out?

Power interruptions are usually infrequent and brief, but there are times, due to weather and other acts of nature, when your service may be interrupted.

If your power goes out, do the following:

  1. Start at home. Check the fuses or circuit breakers in your home's main electrical service panel. If necessary, replace any fuses or reset the circuit breakers. Remember to check the primary cartridge fuses in the fuse box or the main circuit breaker.

  2. If that doesn't resolve the problem, check with your neighbors to see if they have power. If they don't have power either, the outage is probably related to the power line that provides service to your area.  On the other hand, if your home is the only one in your area without power, the problem is probably related to the electric transformer that provides power to your home.

  3. Once you've talked with your neighbors and determined the probable cause of the outage, call your local electric cooperative to report the problem. When you call, be sure to tell the dispatcher the nature of your problem and the approximate time you lost power. Also tell the dispatcher your name, address, and account number. All of this information will help your electric co-op make repairs quickly.

 

 

Kentucky Association of Electric Cooperatives, Inc.
4515 Bishop Lane * Louisville, KY  40218
502-451-2430 * FAX: 502-459-3209
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